Return & Refund Policy
If the product(“Cheese”) has any quality problems or use problems, please contact us at support@heycheese.net, we will be happy to assist you until you are satisfied.
Warranty
If your product has any quality problems within the first 30 days of your order being marked as delivered, you are eligible for a free replacement(only once). The new product is also free shipping, and the original product is not needed to return.
Return the Goods
We do not accept returns, so shipping is not required. If there is a quality problem, please refer to "Refund".
Can I return products for a refund if I just don't like the Cheese after receiving it?
No，you can't.
How to cancel my order？
Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled. If you have to refuse delivery after the package is dispatched from HeyCheese due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
Refund (if applicable)
To be eligible for a refund, we need a receipt or proof of purchase in the form of an order number, and your order must not have been completed, shipped or delivered in accordance with carrier tracking information.
If your Cheese is scratched or damaged, you may be eligible for a replacement. We provide damaged Cheese replacements with photo proof within 48 hours of delivery. If the Cheese doesn't fit the case or phone well, you may be eligible for a replacement Cheese device instead of a refund.
If you are having trouble activating Cheese or ejecting a compatible phone and you would like to request a refund or replacement, please contact our team at support@heycheese.net or call +852 6526 3464 on weekdays 9:00-18:00 GMT+8:00. Usually, all problems can be solved with some helpful tips from the team!
If you have successfully activated Cheese and you experience a compatible device popping up after contacting support@heycheese.net, you may be eligible for a refund. Once a refund is approved, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed and a credit limit will be automatically applied to your credit card or original payment method within 5-7 business days.
Only regular-priced items can be refunded (if applicable), and unfortunately, specials cannot be refunded.
Delayed or lost refunds (if applicable)
Once a refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you've done all of this and still haven't received your refund, please contact us at support@heycheese.net or call +852 6526 3464 on weekdays 9:00-18:00 GMT+8:00.
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us at support@heycheese.net or call +852 6526 3464 on weekdays 9:00-18:00 GMT+8:00.
Warranty
If your product has any quality problems within the first 30 days of your order being marked as delivered, you are eligible for a free replacement(only once). The new product is also free shipping, and the original product is not needed to return.
Return the Goods
We do not accept returns, so shipping is not required. If there is a quality problem, please refer to "Refund".
Can I return products for a refund if I just don't like the Cheese after receiving it?
No，you can't.
How to cancel my order？
Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled. If you have to refuse delivery after the package is dispatched from HeyCheese due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
Refund (if applicable)
To be eligible for a refund, we need a receipt or proof of purchase in the form of an order number, and your order must not have been completed, shipped or delivered in accordance with carrier tracking information.
If your Cheese is scratched or damaged, you may be eligible for a replacement. We provide damaged Cheese replacements with photo proof within 48 hours of delivery. If the Cheese doesn't fit the case or phone well, you may be eligible for a replacement Cheese device instead of a refund.
If you are having trouble activating Cheese or ejecting a compatible phone and you would like to request a refund or replacement, please contact our team at support@heycheese.net or call +852 6526 3464 on weekdays 9:00-18:00 GMT+8:00. Usually, all problems can be solved with some helpful tips from the team!
If you have successfully activated Cheese and you experience a compatible device popping up after contacting support@heycheese.net, you may be eligible for a refund. Once a refund is approved, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed and a credit limit will be automatically applied to your credit card or original payment method within 5-7 business days.
Only regular-priced items can be refunded (if applicable), and unfortunately, specials cannot be refunded.
Delayed or lost refunds (if applicable)
Once a refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you've done all of this and still haven't received your refund, please contact us at support@heycheese.net or call +852 6526 3464 on weekdays 9:00-18:00 GMT+8:00.
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us at support@heycheese.net or call +852 6526 3464 on weekdays 9:00-18:00 GMT+8:00.
